Orders and support
For questions about an order, product, shipping or returns, email support@veroneroatelier.com or use our contact form. Include your order number if you have already placed an order.
Shipping
Available shipping methods, prices and estimated delivery windows are shown at checkout for your destination. Delivery estimates begin after an order ships and are not guaranteed. Orders are generally processed within 3 business days, excluding holidays; orders placed after noon, on weekends or on holidays may begin processing the next business day.
Tracking
When your order ships, we will send a confirmation email with tracking information when the selected shipping method supports tracking.
Returns
Please review our Refund Policy before ordering. Return eligibility and any exceptions are governed by that policy. Contact us before sending an item back so we can provide instructions.
Product options and sizing
Available colors, sizes, styles and other options are shown on each product page. Size availability may vary by color or design, and sizing can differ between styles. We do not currently have verified garment measurements for every item. If you need exact measurements or help choosing a size, contact us before ordering so we can check whether the supplier can confirm them.
Payment and checkout
Available payment methods and final shipping charges are displayed during checkout before you place your order.